Refund Policy

Overview

BetterAFK is operated by Eyal Yaakov. All payments are processed by Paddle.com Market Limited ("Paddle"), who acts as our Merchant of Record. Refunds are handled in accordance with Paddle's Buyer Terms.

14-Day Refund Window

You may request a refund within 14 days of your purchase date. To request a refund, contact us at support@betterafk.com with your order ID and the reason for your request.

Digital Products

All BetterAFK products are digital goods delivered instantly via download link. Because of the nature of digital products, we cannot accept returns once a download has been accessed. However, we will still consider refund requests on a case-by-case basis within the 14-day window if:

• The product does not work as described
• You experienced a technical issue we were unable to resolve
• The product was significantly different from what was advertised

How to Request a Refund

Email support@betterafk.com within 14 days of purchase with:

• Your order ID (found in your purchase confirmation email)
• The email address used at checkout
• A brief description of the issue

We aim to respond to all refund requests within 48 hours. Approved refunds are processed by Paddle and typically appear within 5–10 business days depending on your payment method.

Non-Refundable Circumstances

Refunds will not be issued if:

• The 14-day window has passed
• The request is due to a change of mind after the download has been accessed
• The product was used in violation of server rules and resulted in a ban (we cannot be responsible for how products are used outside their intended compliant purpose)

Paddle's Buyer Terms

As Paddle is our Merchant of Record, their refund policies also apply. You can review them at paddle.com/legal/buyer-terms →

Contact

For any refund queries: support@betterafk.com